Celestine Black Fish Scale Texture Pointed Toe Stiletto

Return and Refund Policy

At Shoelux, we offer a 15-day return policy. You have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@shoelux.co.uk. 

If your return is accepted, we’ll provide a return shipping label and instructions on how to send back your package. Items sent back to us without prior approval will not be accepted.

For any return-related inquiries, you can always reach us at info@shoelux.co.uk.

Damages and Issues

Please inspect your order upon reception and contact us immediately at info@shoelux.co.uk if the item is defective, damaged, or if you received the wrong product. We’ll work promptly to resolve the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as custom-made products (e.g., special orders or personalized items) and personal care items (e.g., beauty products). Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

To make an exchange, return the item you have, and once the return is accepted, place a new order for the desired item.

Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection. If approved, a refund will be processed to your original payment method within 10 business days. Please note, it may take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@shoelux.co.uk.

Shipping Policy

At Shoelux, we aim to process all orders within 1 to 2 business days. Once your order has been prepared and is ready for shipment, you will receive a notification with tracking information. Please note that we do not process or ship orders on weekends or holidays.

Estimated Delivery Times

Shipping times vary depending on your location and the shipping method selected at checkout. Typical delivery times are as follows:

• UK Deliveries (Standard): 5 to 7 business days
• UK Deliveries (Express): 1 to 3 business days
• Remote Areas: Delivery to rural or remote locations may take slightly longer.

Please Note: These delivery times are estimates and may be affected by external factors beyond our control. Some common causes for delays include:

• Severe weather conditions: Extreme weather events may disrupt transportation routes and cause delays.
• Holidays: Peak shopping seasons, such as Christmas or Black Friday, may extend delivery times due to high order volumes.
• Unforeseen circumstances: Issues like carrier delays or other disruptions may cause delays in delivery.

We recommend monitoring your tracking information to stay updated on your delivery status.